Star rating from the Hotelstars Union

It is important to us that you as a guest know what to expect when you book a 3 or 4-star hotel with Arp-Hansen Hotel Group. Therefore, we have joined the HOTELSTARS UNION classification in the hope of increasing transparency for guests travelling across national borders.

The European hotel classification will lead to a greater international consistency in the allocation of stars awarded to each hotel.

Hotel stars within Arp-Hansen Hotel Group

Here is our star rating with Hotelstars Union:

Phoenix Copenhagen

71 Nyhavn Hotel

Imperial Hotel

The Square

Tivoli Hotel & Congress Center

Copenhagen Island

Copenhagen Strand

Gentofte Hotel

Wakeup Copenhagen hotels

Wakeup Copenhagen in Borgergade

Star rating and definition

Garni: A “hotel Garni” is a hotel with breakfast only. A “hotel Garni” cannot obtain 5 stars.

Superior: The accreditation “Superior“ indicates excellent hotels having acquired considerable points beyond the threshold points of their category, but which do not comply with the minimum criteria of the next higher category. Such hotels usually offer a high degree of service. “Superior” is accessible to all hotels – also “Garni”.

There are many things that influence the allocation of hotel stars. On this page you will find some of the main points of each star category. See if necessary the entire list at Hotelstars Union's own website.

1 hotel star:

  • All rooms have shower/WC or bath tub/WC
  • Daily room cleaning
  • TV and remote control
  • Table and chair
  • Soap
  • Bath towels
  • Reception service
  • Breakfast

2 hotel stars:

  • Breakfast buffet
  • Reading light next to the bed
  • Internet access in the room or in the public area
  • Payment via card
  • Shampoo
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste)

3 hotel stars:

  • 14-hour staffed reception
  • 24-hour telephone reception service
  • Bilingual staff
  • Lounge suite at the reception and luggage service on demand
  • Beverage offer in the room
  • Telephone in the room
  • hair-dryer and cleansing tissues
  • Dressing mirror and adequate place or rack to put the luggage/suitcase
  • Sewing kit, shoe polish utensils and laundry and ironing service
  • Additional pillow and blanket on demand

4 hotel stars:

  • 16-hour staffed reception
  • 24-hour telephone reception service
  • Lobby with seats and beverage service and a hotel bar
  • Minibar or 16-hour room service
  • Upholstered chair/couch with side table
  • Bathrobe and slippers on demand
  • Cosmetic products (e.g. shower cap and a nail file), vanity mirror etc.

5 hotel stars:

  • 24-hour staffed reception
  • Multilingual staff
  • Valet parking service
  • Concierge
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest (with flowers or a present in the room)
  • Minibar and food/beverage offer via a 24-hour room service
  • Personal care products
  • Internet
  • Safe in the room
  • Ironing service (within 1 hour) and shoe polish service
  • Turndown service in the evening

This star classification is found via Hotelstars.eu