Star rating from the Hotelstars Union

It is important to us that you as a guest know what to expect when you book a 3 or 4-star hotel with Arp-Hansen Hotel Group. Therefore, we have joined the HOTELSTARS UNION classification in the hope of increasing transparency for guests travelling across national borders.

The European hotel classification will lead to a greater international consistency in the allocation of stars awarded to each hotel.

Hotel stars within Arp-Hansen Hotel Group

Here is our star rating with Hotelstars Union:

Phoenix Copenhagen

71 Nyhavn Hotel

Copenhagen Strand

Copenhagen Strand is a 4-star Garni hotel at Copenhagen’s new waterfront promenade. The charming waterfront hotel offers handpicked interior with emphasis on discreet luxury, a stylish touch and extra comfort – besides a spectacular view. Read more about the classification at Hotelstars website.

Visit hotel

Imperial Hotel

The Square

Tivoli Hotel & Congress Center

Copenhagen Island

Gentofte Hotel

Wakeup Copenhagen hotels

Wakeup Copenhagen hotels – Carsten Niebuhrs Gade, Bernstorffsgade, Borgergade and M.P. Bruuns Gade – are 2-star Garni Superior hotels in Copenhagen and Aarhus. A nice match for the beautiful budget hotels offering cool and modern rooms, interior with designer furniture and a location at some of the best and most central addresses in the two cities. Read more about the classifications at Hotelstars website.

Star rating and definition

Garni: A “hotel Garni” is a hotel with breakfast only. A “hotel Garni” cannot obtain 5 stars.

Superior: The accreditation “Superior“ indicates excellent hotels having acquired considerable points beyond the threshold points of their category, but which do not comply with the minimum criteria of the next higher category. Such hotels usually offer a high degree of service. “Superior” is accessible to all hotels – also “Garni”.

There are many things that influence the allocation of hotel stars. On this page you will find some of the main points of each star category. See if necessary the entire list at Hotelstars Union's own website.

2 hotel stars:

Breakfast buffet
Reading light next to the bed
Internet access in the room or in the public area
Payment via card
Shampoo
Linen shelves
Offer of sanitary products (e.g. toothbrush, toothpaste)

3 hotel stars:

14-hour staffed reception
24-hour telephone reception service
Bilingual staff
Lounge suite at the reception and luggage service on demand
Beverage offer in the room
Telephone in the room
hair-dryer and cleansing tissues
Dressing mirror and adequate place or rack to put the luggage/suitcase
Sewing kit, shoe polish utensils and laundry and ironing service
Additional pillow and blanket on demand

4 hotel stars:

16-hour staffed reception
24-hour telephone reception service
Lobby with seats and beverage service and a hotel bar
Minibar or 16-hour room service
Upholstered chair/couch with side table
Bathrobe and slippers on demand
Cosmetic products (e.g. shower cap and a nail file), vanity mirror etc.

5 hotel stars:

24-hour staffed reception
Multilingual staff
Valet parking service
Concierge
Spacious reception hall with several seats and beverage service
Personalized greeting for each guest (with flowers or a present in the room)
Minibar and food/beverage offer via a 24-hour room service
Personal care products
Internet
Safe in the room
Ironing service (within 1 hour) and shoe polish service
Turndown service in the evening

This star classification is found via Hotelstars.eu