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How to redeem your gift voucher

Your gift voucher can be used for all stays bookable at www.arp-hansen.com, our individual hotel websites and www.wakeupcopenhagen.com. 

When making a reservation which must be prepaid at the time of booking, you have to insert your gift voucher number and PIN code on our website. 

This is not applicable for Wakeup Copenhagen Hotels, where prepaid reservations can only be made by contacting our Central Reservations Department.

When making a reservation which can be paid at the hotel, please insert your credit card number to guarantee your reservation at the time of booking. Your gift voucher must be presented at the front desk upon check-in, where our staff will ensure that your stay will be charged to your gift voucher and not your credit card. 

PLEASE NOTE: You need to contact our Central Reservations Department to make a reservation with your gift voucher if issued before 13 December 2017.

You may use your gift voucher as partial payment of a reservation, as well as save a remaining balance for your next stay.

About the gift voucher

Our standard terms and conditions for reservations are also applicable when paying by gift voucher.

Please treat your gift voucher with care, it holds monetary value. Arp-Hansen Hotel Group cannot be held liable for lost or stolen gift vouchers. Only the person in possession of the gift voucher can redeem it. 

Your gift voucher cannot be redeemed for cash.

You can be informed of the balance of your gift voucher at any time by contacting our Central Reservations Department.

The gift voucher expires 3 years from the purchase date.

If you have any questions, do not hesitate to contact our Central Reservations Department at book@arp-hansen.dk or by phone + 45 8030 3045.