Book direct and get a price guarantee

How to get our price guarantee

• If you find a lower price online, we will match it.
• Have you already booked a stay at our hotels or hostels, but found a better price elsewhere online? Contact us within 24 hours with the details, and we will match the price.
• Please note that the following must be identical for the two prices to be compared: Number of persons, arrival date, length of stay, room type, cancellation terms, and package contents.

When you book directly with us, you also get:

• Direct support from the hotel’s or hostel’s own staff
  We are physically present at the hotel or hostel and are therefore in the best position to assist you.

• Exclusive hotel deals
  We offer deals and packages exclusively available when you book directly with us.

• Do you have a special request for your stay? We will do our best to accommodate it
  Whether you need an allergy-friendly room, prefer to stay on a high floor, require decorations for a special occasion, or have other similar requests, we will do our best to meet your needs.

• An online booking without hidden fees

• Access to the last available rooms
  When other accommodations/booking portals are fully booked, you still have the opportunity to find a room with us, perhaps one that has just become available. Our comprehensive overview of all hotel rooms allows us to offer flexibility in accommodating your needs.

• If you book a flexible stay, you can cancel until 12 noon on the day of arrival

• Sign up for our STAY&SAVE program
  As a member you gain access to extraordinary offers available exclusively through us.

*The following prices are not covered by the price guarantee:

• The price must be available for everyone to find and book online, with immediate confirmation upon booking.
• Exclusive “member rates” that are reserved for members of special programs, associations or “online coupons”.
• Hotel rates found in any other currency than Danish Kroner.
• “Auction type discounts” offered through other websites.
• Prices listed on opaque websites or apps, where the specific hotel, location, or price are not known until booking is completed.
• Arp-Hansen Hotel Group reserves the right to adjust or terminate the price guarantee at any time and without prior notice.

NB: Arp-Hansen Hotel Group does not accept liability for any fees incurred due to a cancellation of a reservation made through a website other than Arp-Hansen Hotel Group’s websites.